LOADUP - Load matching UK Europe

If you register successfully by receiving a 'thank you for registering' message, your UserID is sent automatically to the e-mail address you submitted. You could have typed your e-mail address incorrectly
The system is now designed to insert UserID's automatically if you have 'cookies' enabled
Click the current text line for info on enabling cookies

When you subscribe by credit card payment online, your account is activated immediately by a signal
from the Worldpay server. Make sure that you are typing your UserID and password accurately.

If you posted the load more than 6 days ago, the system will already have deleted it

To successfully post your load to our database, not only must all form entry fields marked
with an asterisk (*) be filled out (including a valid e-mail address), but also, collection and delivery point
regions must be selected so that our load search facility can search by region

All users should remove their loads ASAP when sold, the link for this is on your confirmation email and the homepage

One-off loads are automatically removed daily if older than 6 days or older than the auto remove setting that you selected

Ongoing loads are removed after one month, customers may then update them if required

We occasionally have problems with some webmail accounts such as AOL, Hotmail, Yahoo etc. being unreliable in accepting messages consistently. You should obtain a reliable e-mail provider for serious business use.
Members should always log in for load information as e-mail delivery is not always reliable

Frequently Asked Questions

Why haven't I received a UserID number after registering my subscription?

I have made a subscription payment. Why can't I reach the members' area with my UserID and password?

Why do I get the error message "no loads matching your profile" when I try to remove my load?

Why do I keep getting the 'essential details were missing' message when I post a load?

Why has my load not been removed yet, it has been on the system for more than 6 days?

Why am I not receiving confirmation e-mails or alerts

I am getting an error message "Error: You appear to be browsing anonymously"

Sometimes I receive email alerts that I can't find on the system by searching

When I click the 'details' link for a load in the members area, nothing happens

Where is the subscription page? Click Here

WorldPay credit/debit card payment problems?

Upgraded to Internet Explorer 6 and having login problems?

Not receiving any of our emails?

Wish to lodge a complaint against another user?

SECURITY

As a security measure against unauthorised access, hackers etc, some of our facilities such as posting messages, url submission and accessing contact details will not function if you are browsing anonymously.
This means that you must have what is known as 'http referer' headers enabled.
Some Internet security or Firewall programs will disable sending of 'http referer' headers as will some browsers, you may need to disable the program or it's 'Privacy Control'

We have a text file you can download which lists some common cures click here

To use our system efficiently you should also enable cookies for loadup.co.uk. they allow access to the message board and help us to direct you to the correct pages and fill in time consuming forms automatically

Sometimes I receive email alerts that I can't find in the members area by searching

Whenever shippers post loads, they are expected to remove them as soon as they are arranged. The load will then only show up as a sold load on the 'Current Loads' page for a short time and not be available in the members search listings

When I click the details link for a load in the members area, nothing happens

This is due to a popup blocker on your computer and the usual culprit is the Norton security program whose popup blocker is a zero tolerance brute and doesn't work correctly. On some Norton programs it is called Ad Blocker, turn it off.

Cookie troubleshooting tips

1/ Make sure cookies are enabled:

Netscape Navigator 4 and later versions:

To enable your cookies, choose Preferences from the Edit menu. Select the Advanced Category from the Category pane on the left. In the cookie section on the right, click "Accept all cookies."

Internet Explorer 4+

To enable your cookies, Choose Internet Options from the View menu. Click the Advanced tab. Scroll down to the Security section and under Cookies, select "Always accept cookies."

Internet Explorer 5+ (:Using Internet Explorer 6 ? - Click here)

To enable your cookies, Choose Internet Options from the Tools menu. Click the Security tab then Custom Level. Scroll down to the Cookies section, select both "enable" buttons then click OK

2/ If cookies are enabled and the problem persists:

Netscape Navigator 4 and later versions:

Choose Preferences from the Edit menu. Select the Advanced Category. In the cookie section on the right, select "Warn me before accepting cookies."

Internet Explorer 4+

Choose Internet Options from the View menu. Click the Advanced tab. Scroll down to the Security section and under Cookies, select "Prompt before accepting cookies."

If you do not receive a prompt the next time you try to submit information on any of our forms, the browser is having difficulty retrieving a cookie.

Internet Explorer 5+

Choose Internet Options from the Tools menu. Click the Security tab then Custom Level. Scroll down to the Cookies section, select both "prompt" buttons then click OK

If you do not receive a prompt the next time you try to submit information on any of our forms, the browser is having difficulty retrieving a cookie.

More info on cookies

Privacy Settings on Internet Explorer 6.0

If you are using Microsoft Internet Explorer 6.0, and are experiencing problems using our website,
you need to adjust your privacy settings.

In the browser toolbar, select ‘Tools’,and then ‘Internet Options’.
Click on the ‘Privacy’ tab, and then ‘Advanced’.
Check the 'Override automatic cookie handling' box.
Then, under First-Party Cookies, select ‘Prompt’, and click ‘OK’.
Click ‘OK’ on the Internet Options screen
Close your browser and then re-open it, browse back to our homepage and log in if you are a member or post a load if you are a shipper of goods.
A pop up window will appear, asking about your cookie preferences.
Check the ‘Apply my decision to all cookies from this Web site' box, and then click on 'Allow Cookie’.

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WorldPay Payment Problems

If you select to pay by monthly rebilling:

The single most confusing aspect of WorldPay's credit card submission pages is the second page that is presented to you after clicking on the picture of the credit/debit card that you are paying with.

Towards the top of that page, there is a small section named 'FuturePay Administration' asking you for username/password details if you have used WorldPay before. This only applies to subscribers renewing who previously paid by monthly rebilling, and requires the username/password that was originally supplied to you by WorldPay (beginning with wp******, NOT your Loadup UserID/password) so that you can administer, re-activate or update the previous 'futurepay' agreement.

In all other circumstances, ignore this and just continue down to the section where you supply your card details.

Make sure to fill in all fields that are marked with an asterix (others are not essential) and there should be no problems. Finally, DO double-check that the email address you give is precisely correct, letter for letter, dot for dot.

Loadup is a load matching / backloads service for haulage companies and manufacturing distributors in UK / Europe - Find return loads